Product Support Read this for “Device not connected!” or “Authentication Fail!” issues. Name (required) Email (required) Telephone Purchase Location / Vendor Info Date of Purchase (required) Product Model (required) ---PhotoFast i-FlashDrive Gen1 (non-HD)PhotoFast i-FlashDrive HD / A (Andriod)PhotoFast i-FlashDrive Hello Kitty / A (Andriod)PhotoFast EVOPhotoFast EVO PlusPhotoFast i-FlashDrive LITEPhotoFast BackupDockPhotoFast Artemis 6PhotoFast MAX U2PhotoFast MAX U3PhotoFast MAX V2PhotoFast MemoriesCable U2PhotoFast MemoriesCable U3PhotoFast MemoriesCable U3 Gen3PhotoFast MAX ExtremePhotoFast MAX Hello KittyCR-8800 iOS microSD Card ReaderCR-8710 SD Card ReaderiType-CiType-C Reader4K iReaderCall Recorder/Call Recorder XPhotoCubePhotoCube CPhotoCube AndroidPhotoCube SEOthers (Please state in the Bug Description) Product Capacity (required) ---N/A (Card Reader)8GB16GB32GB64GB128GB256GB Name of app installed (required) Model of your iPhone/iPad/iPod touch (required) iOS Version (e.g. iOS 13.3) (required) Bug Description