FAQ – Troubleshooting

1. Connect the i-FlashDrive to your Apple device, tap the “Settings” icon from app home screen.
2. Go to “Data Security”, check the settings of “USB Lock” is off and try again.

Registration Page needs to be completed to use the Data Security functions.
Scroll to the bottom of the Settings page.

Files created/stored in another app cannot be seen in i-FlashDrive by iOS restriction. From the originating app, use “Open in” to export files to i-FlashDrive.
Files created/stored in another app cannot be seen in i-FlashDrive by iOS restriction. From the originating app, use “Open in” to export files to i-FlashDrive.
Files created/stored in another app cannot be seen in i-FlashDrive by iOS restriction. From the originating app, use “Open in” to export files to i-FlashDrive.
Files created/stored in another app cannot be seen in i-FlashDrive by iOS restriction. From the originating app, use “Open in” to export files to i-FlashDrive.
i-FlashDrive ONE supports iOS native video formats (mp4/mov/m4v video), and encoded with “Fast Start” enabled. If the video file doesn’t have “Fast Start” enabled, it can only be played from In-App Storage.
The system files/folder are generated by Mac/PC/Android,, they can be ignored.
Data stored in “In-App Storage” uses iOS memory, you can store data in “External Storage” instead to save iOS memory space.
When App Lock is enabled, user will be asked to enter 4 digit passcode when app is launched.

Data Security is turned on by default when you complete the Registration Page. You can change them from “Settings”.

The Lightning port supplies power to any accessory connected unless the accessory has its own power source. We recommend disconnect the i-FlashDrive when not in use or connect the USB side to a charger.
i-FlashDrive data transfer only works on one side at a time, when both ends are connected it will charge the iOS device.
Yes, but unplug only when there is no data tranfer in progress, just like how you would use any other storage device.
Check if i-FlashDrive app has permission from iOS Settings -> Privacy -> Photos -> ONE

Check if i-FlashDrive app has permission from iOS Settings -> Privacy -> Calendars -> ONE

Check if i-FlashDrive app has permission from iOS Settings -> Privacy -> Contacts -> ONE

The i-FlashDrive ONE app will run on iOS 7 or later.
Yes, but be aware i-FlashDrive will only work with FAT32 format. The desktop format tools are available at www.photofast.com
The i-FlashDrive does not require power or network to operate and unlike Cloud services, you are in control of the data.