Product Support

Read this for “Device not connected!” or “Authentication Fail!” issues.

Name (required)

Email (required)

Telephone

Purchase Location / Vendor Info

Date of Purchase (required)

Product Model (required)

Product Capacity (required)

Name of app installed (required)

Model of your iPhone/iPad/iPod touch (required)

iOS Version (e.g. iOS 10.2.1) (required)

Bug Description